Trade Nova is committed to providing you with high-quality kitchen appliances and exceptional customer service. We understand that sometimes a product may not meet your expectations. Therefore, we have established the following Return and Refund Policy to ensure a smooth process for our customers worldwide. Returns If you wish to return a product, please follow these guidelines: – Returns must be requested within 30 days of receiving your order. – To initiate a return, email us at [email protected] with your order number and reason for the return. – We will respond with instructions on how to proceed with your return.Conditions for Returns To qualify for a return, items must meet the following conditions: – The product must be unused and in its original packaging. – All accessories, manuals, and any free gifts received with the product must be included. – Products that have been damaged or altered in any way cannot be returned.Return Shipping Customers are responsible for return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Trade Nova cannot guarantee that we will receive your returned item if it is lost in transit.Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your banks policies.Exchanges Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item as outlined above and place a new order for the desired product.Contact Us For any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected]. We are here to help and ensure your satisfaction with our products!
